Refund policy
Done — here's the full Refund policy with your home address included (flagged so it's easy to find and swap for the PO Box later). Select all and paste over your current one:
We have a 30-day return policy, which means you have 30 days from your order date to request a return.
To be eligible for a return, your item must be unused and in the same condition you received it, in its original packaging, with your receipt or proof of purchase.
To start a return, contact us at info@79franklinpress.com. If your return is accepted, we'll send you instructions on how and where to send your package. Returns can be sent to: 79 Franklin Press, 333 S. Meadowbrook Dr., Bloomington, IN 47401. Items sent back to us without first requesting a return will not be accepted. All returns and issues are handled directly by us — please contact us at info@79franklinpress.com, and do not return items to any third party.
Damaged or defective items Please inspect your order on arrival and contact us right away if your item is defective, damaged, or you receive the wrong item. Send a photo of the issue to info@79franklinpress.com and we'll make it right — in most cases with a replacement, with no need to ship anything back.
Digital products (eBooks & audiobooks) Digital products are non-returnable and non-refundable once delivered. The one exception: if you can't download or access your file, contact us and we'll make it right. (Please check your spam folder and your BookFunnel library first.)
Curated boxes, perishables & special items Some of our products — such as book boxes, bundles, and seasonal items — may include consumable or specialty goods (food, seeds, plants, souvenirs, and similar). For health, safety, and hygiene reasons, these items are final sale and cannot be returned. Curated boxes and bundles are sold as a complete set and cannot be partially returned. If any item arrives damaged, defective, or incorrect, contact us within 14 days with a photo and we'll make it right.
Apparel and wearable items Clothing and wearable merchandise may be returned only if unworn, unwashed, with original tags attached, and in original condition, within the return window above. Items that have been worn, washed, or have tags removed cannot be returned for hygiene reasons.
Non-returnable items The following can't be returned: digital products (eBooks and audiobooks), sale items, gift cards, personalized or special-order items, perishable or consumable goods, and curated boxes or bundles. If you have a question about your specific item, get in touch.
Exchanges The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new one.
European Union — 14-day cooling-off period If your order is being shipped into the European Union, you have the right to cancel or return a physical item within 14 days, for any reason and without justification. The item must be unused and in its original condition and packaging, with your receipt or proof of purchase. Digital products are exempt once the download has begun.
Refunds We'll notify you once we've received and inspected your return and let you know whether it was approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, contact us at info@79franklinpress.com.